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Last Updated: Sep 27, 2026
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| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Value, outcomes, costs, and risks - Services and service relationships |
| The Four Dimensions of Service Management | - Partners and suppliers - Organizations and people - Value streams and processes - Information and technology |
| ITIL Practices Overview | - General management practices (e.g., incident, change, problem management) - Service management practices - Technical management practices |
| ITIL Service Value System (SVS) | - Continual improvement - Service value chain - Governance - Guiding principles |
Ab wann kann frühestens ein Workaround im „Problemmanagement“ dokumentiert werden?
Correct Answer: B 🗳️
Welche ITIL-Praxis empfiehlt die Durchführung von Serviceüberprüfungen, um sicherzustellen, dass die Services weiterhin den Anforderungen der Organisation entsprechen?
Correct Answer: D 🗳️
Welche Praxis koordiniert die Klassifizierung, den Besitz und die Kommunikation von Serviceanfragen und Vorfällen?
Correct Answer: A 🗳️
Was ist das ERSTE, was man bedenken sollte, wenn man sich auf den Wert konzentriert?
Correct Answer: C 🗳️
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Wovon hängt die Praxis des „Service Request Managements“ für maximale Effizienz ab?
Correct Answer: A 🗳️
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