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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Welche Aussage zu Serviceanfragen ist RICHTIG?

A. Serviceanfragen, die einfache Arbeitsabläufe erfordern, sollten als Vorfälle behandelt werden
B. Serviceanfragen erfordern Workflows, die manuelle Verfahren verwenden und Automatisierung vermeiden sollten
C. Serviceanfragen werden in der Regel mithilfe von Standardverfahren für die Einleitung, Genehmigung und Erfüllung formalisiert.
D. Komplexe Serviceanfragen sollten als normale Änderungen behandelt werden

Question 2

Welche Service-Wertschöpfungskettenaktivität befasst sich mit dem Kauf neuer Produkte?

A. Verbessern
B. Plan
C. Einbinden
D. Erhalten/Erstellen

Question 3

Welche ZWEI sind Eingaben für das Service-Wertsystem?
1 Nachfrage
2 Produkte
3 Wert
4 Gelegenheit

A. 3 und 4
B. 1 und 4
C. 2 und 3
D. 1 und 2

Question 4

Welches ist das BESTE Beispiel für eine Notfalländerung?

A. Die Implementierung einer geplanten neuen Version einer Softwareanwendung
B. Eine geplante größere Hardware- und Softwareimplementierung
C. Ein risikoarmes Computer-Upgrade, das als Serviceanfrage implementiert wird
D. Die Implementierung eines Sicherheitspatches für eine kritische Softwareanwendung

Question 5

Welche ITIL-Praxis hat den Zweck, die Verbindungen zwischen der Organisation und ihren Stakeholdern auf strategischer und taktischer Ebene herzustellen und zu pflegen?

A. Aktivierung ändern
B. Servicedesk
C. Lieferantenmanagement
D. Beziehungsmanagement

Solutions: