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Apple Macintosh Service Certification Sample Questions:

1. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A) Remove the processor tray.
B) Remove the Optical Drive and Carrier.
C) Remove the hard drive carriers.
D) Remove the front inlet fan assembly.

2. When replacing a MacBook Air (Late 2010) embedded battery, it is acceptable to flex or twist the battery pack to aid in removal.

A) True
B) False

3. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

A) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
B) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
C) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
D) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.

4.
Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?

A) Take Apart
B) Basics
C) Troubleshooting
D) Views

5. The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible with earlier models.

A) True
B) False

Solutions: