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Last Updated: Aug 16, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Mac Product Identification & Architecture | 20% | - iMac, Mac mini, Mac Pro models - MacBook Air, MacBook Pro families - System architecture and components |
| Safety & ESD Protocols | 15% | - Battery safety and handling - Tool and equipment safety - Electrostatic Discharge (ESD) precautions |
| Hardware Repair & Replacement | 25% | - Disassembly and reassembly procedures - Logic board, memory, storage replacement - Display, keyboard, trackpad, battery service |
| Troubleshooting Methodology | 25% | - Using Apple Service Diagnostics (ASD) - Interpreting error codes and logs - Diagnostic workflow and logic |
| macOS & System Configuration | 15% | - System initialization and firmware - Recovery and software restoration - Post-repair verification |
1. You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWO
A) ask other technicians to avoid touching you when you are working on ESD-sensitive components
B) always place ESD-sensitive components on metal surfaces
C) ground yourself and the equipment you are working on
D) handle any ESD-sensitive components by the connectors, rather than by the edges
E) discharge the display to protect the other ESD-sensitive components
2. You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display.
Which TWO of the following tools are required to do this? SELECT TWO
A) Service stand
B) Multimeter
C) Anti-static, lint-free gloves
D) Suction cups
E) Torx T-15 driver with 5 inch shaft
3. Which of the following can cause damage to an embedded battery from a MacBook Air 13" Mid 2011
A) Use both hands when removing the battery
B) Squeezing the cell packs
C) Tightening the battery screws only finger tight
D) Handling by the edges
4. What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?
A) Large heat sink
B) Video card
C) EMI clips
D) Battery connector
5. You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?
A) Faulty optical drive
B) Faulty LCD panel
C) Faulty power supply
D) Faulty video card
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: C,D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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