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Microsoft MB-920 Exam Syllabus Topics:

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-920

Prerequisites for Microsoft MB-920 Exam

It's important to be familiar with the prerequisites before taking MB-920. The prerequisites will help you understand the topics covered in the test. Besides, they will also guide you on how to go about preparing for the exam.

• Basic knowledge of how sales process is used for managing opportunities
• You need to have some experience in implementing Dynamics 365 Customer Engagement and Power Platform solutions.
• Finance and Business Intelligence
• Sales, Marketing and Customer Service
• It is important to be familiar with the latest Dynamics 365 applications.
• You should have knowledge on how to use the Microsoft Dynamics 365 applications such as the Customer Service and Field Service.
• You need to have experience in using Azure Cognitive Services such as Text Analytics, LUIS, etc.
• Microsoft Dynamics 365 Customer Engagement Overview
• You should have some knowledge on how to use the PowerApps, Flow, Portal, and PowerBI.

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