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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Close all open activities on the opportunity.
B) Relate the opportunity to at least one competitor.
C) Enter the close date on the close opportunity form.
D) Activate all draft quotes related to the opportunity.

2. In Microsoft Dynamics CRM 2011,
you need to change the query for a dynamic marketing list while preserving the current list of members.
What should you do?

A) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.
B) Share the members of the marketing list with a new static marketing list.
C) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
D) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.

3. In Microsoft Dynamics CRM 2011, which of the following actions can be taken on a resolved case?

A) assigning a different contract to the case
B) assigning a new owner
C) adding activities
D) creating notes

4. In Microsoft Dynamics CRM 2011, how can you display the Service Activity Volume report? (Choose all that apply.)

A) Run the report from the Service Calendar.
B) Run the report from the Run Report menu of the Cases list.
C) Run the report from the Activities list.
D) Run the report from the Reports list.

5. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to define the product that will be used as a substitution if another product is unavailable
B) a set of measurements in which a product is available
C) a way to organize multiple price lists
D) a way to bundle two or more products together

Solutions: