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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleted leads remain in the marketing list.
B) Marketing list members cannot be qualified until the list is activated and unlocked.
C) Deleting a lead also removes the lead from the marketing list.
D) Marketing list members can be added after the list is activated.

2. A company uses Microsoft Dynamics CRM 2011.
Client computers run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook.
Which of the following statements about conditional formatting in Microsoft Dynamics CRM for Outlook are
true?
(Choose all that apply.)

A) Conditional formatting is available only on client computers that are running Outlook 2010.
B) With the appropriate rights, conditional formatting can be applied to system views.
C) Views that include conditional formatting can be shared.
D) Microsoft Dynamics CRM fields are available to the conditional formatting tool as user-defined fields in the Filter dialog box.

3. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect. The opportunity has no opportunity products. What should you do?

A) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
B) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
C) Open the opportunity, and then change the currency.
D) Create a new opportunity that has the correct currency, and then delete the original opportunity.

4. In Microsoft Dynamics CRM 2011, you need to create a dynamic marketing list.
Which of the following entities can you select as the member type?
(Choose all that apply.)

A) Lead
B) Account
C) Organization
D) Contact
E) Parent

5. In Microsoft Dynamics CRM 2011, you need to set up special offer volume pricing for a product.
The special offer will be 25 percent off the retail price of the product when more than 10 units are
purchased.
How should you configure this pricing?

A) Use the Currency Amount pricing method.
B) Use a Discount List.
C) Use the Percent of List pricing method.
D) Use the Percent Markup: Current Cost pricing method.

Solutions: