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Last Updated: Sep 18, 2026
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Oracle 1Z0-1064-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2021 Implementation Essentials |
| Exam Number: | 1Z0-1064-21 |
| Related Certifications: | Oracle CX Service Oracle Fusion Service Oracle Cloud CX Certifications |
| Exam Price: | USD 245 |
| Real Exam Qty: | 55-65 |
| Passing Score: | 65-68% |
| Exam Format: | Multiple Response, Multiple Choice |
| Certificate Validity Period: | Oracle certifications typically do not expire for legacy exams, but may be tied to product release version (2021 release-based) |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Recommended Training: | Oracle CX Service Learning Path Oracle University Training |
| Exam Registration: | Oracle Certification Registration Oracle Certification Exam Details |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | Basic knowledge of Oracle CX Service or Oracle Cloud applications is recommended. Experience with B2B service processes is helpful but not mandatory. |
Oracle 1Z0-1064-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge Management | - Article lifecycle and publishing - Knowledge base configuration |
| Topic 2: Integrations and Extensions | - Integration with Oracle CX applications - REST/SOAP services usage in B2B Service |
| Topic 3: B2B Service Overview | - Oracle B2B Service architecture and components - Core concepts of Oracle CX Service Cloud |
| Topic 4: Configuration and Setup | - User roles and security configuration - Business rules and service workflows - Service environment setup |
| Topic 5: Reporting and Analytics | - Standard reports and dashboards - Analytics configuration for service performance |
| Topic 6: Service Request Management | - Queues, assignment, and routing - Service request creation and lifecycle - SLAs and escalation management |
The Oracle B2B Service 2021 Implementation Essentials Exam: Clear Answers
The 1Z0-1064-21 exam contains 55-65 questions with 90 minutes minutes to complete them. A clear knowledge structure is what makes that volume manageable — you answer faster when every topic has its place.
Passing the 1Z0-1064-21 exam requires 65-68%, and registration costs USD 245. Structured preparation is how you spend study time once and exam fees once.
Immediately. The system emails you at once with the download link for the Oracle B2B Service 2021 Implementation Essentials materials — the whole delivery process takes about a minute. Open the email, download the 1Z0-1064-21 exam product to your computer, install it, and you are studying within minutes of deciding to. If the message does not appear, check your spam folder; after 2 hours without delivery, contact support. Install on all of your own devices without limit.
Basic knowledge of Oracle CX Service or Oracle Cloud applications is recommended. Experience with B2B service processes is helpful but not mandatory.
The 1Z0-1064-21 exam is the official assessment behind the Oracle B2B Service 2021 Implementation Essentials certification from Oracle. Lifelong learning has become the norm precisely because industries keep moving — and this credential is a concrete way to keep pace. Many candidates only sit it seriously on a second attempt; structured preparation is how you make the first one count.
Oracle recommends these training resources for candidates:
Official training adds depth; a clearly structured practice bank with verified answers adds direction. Together they cover both sides of preparation.
The official outline divides the 1Z0-1064-21 exam into weighted domains, including:
- Service Request Management ()
- Knowledge Management ()
- Integrations and Extensions ()
The Oracle B2B Service 2021 Implementation Essentials bank at PracticeMaterial mirrors this structure, so the knowledge map you build while practicing matches the one the exam uses.
Registration for the 1Z0-1064-21 exam runs through these official channels:
It is never too late to start — but starting today beats starting after one more week of hesitation.
Structure is the design principle. The Oracle B2B Service 2021 Implementation Essentials materials first build a clear knowledge structure of the 1Z0-1064-21 exam, so difficult points become understandable in sequence rather than intimidating in isolation. Our experts have prioritized the most important knowledge for busy learners, and every answer is expert-verified — so your limited hours go exactly where the objectives point.
Oracle B2B Service 2021 Implementation Essentials Sample Questions:
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
- A. You will be required to code any new workflow actions in Groovy.
- B. You can define the workflow to run when certain fields of the SRobject are changed.
- C. You must make the changes using the Page Composer tool.
- D. You can modify the workflow to update field values within the SR object.
- E. You can send an e-mail notification to specified recipients.
- F. You can generate tasks for the SR object from the workflow.
Correct Answer: B,D,E,F 🗳️
Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
- A. an inbound message filter per time schedule
- B. a configured profile option to schedule the retrieval of emails
- C. an inbound message filter per sender
- D. a configured job to process inbound emails
Correct Answer: A 🗳️
Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
- A. Manage Service Request Products
- B. Manage Service Request Queue
- C. Manage Service Request Status Values
- D. Manage Service Request Resolutions
- E. Manage Service Request Categories
- F. Manage Service Request Severities
Correct Answer: A,B,C,E 🗳️
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
- A. Title, Category, Severity, Status
- B. Title, Status
- C. Title, Category, Severity
- D. Title, Status, Problem Description
- E. Title
Correct Answer: A 🗳️
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
- B. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
- C. a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone
- D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
Correct Answer: A 🗳️
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