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Last Updated: Jul 25, 2026

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Salesforce MC-202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Content Creation and Delivery24%- Select appropriate tools for sending
- Create and customize email content
- Configure send settings
- Manage and organize campaign content
Topic 2: Email Marketing Best Practices10%- Design effective emails and programs
- Evaluate deliverability factors
- Subscriber acquisition and retention
Topic 3: Subscriber and Data Management26%- Design and configure Data Extensions
- Troubleshoot send and data issues
- Import and manage subscriber data
- Configure segmentation tools
Topic 4: Marketing Automation26%- Recommend automation solutions
- Build solutions in Journey Builder
- Build solutions in Automation Studio
Topic 5: Insights and Analytics14%- Create and configure reports
- Leverage analytics and Einstein features
- Analyze campaign performance

Salesforce Certified Marketing Cloud Email Specialist Sample Questions:

1. Northern Trail Outfitters wants to ensure that the Email Address field value is not duplicated in a data extension. What should a marketer do to ensure the Email Address field values are unique?

A) Mark the field as the Primary Key.
B) Mark the data extension as Sendable.
C) Use Email Address as Subscriber Key.


2. Every day, Northern Trail Outfitters (NTO) adds to a data extension with purchasers of a new luxury cooler line. To give these customers a high-end purchasing experience, NTO wants to send a customized
'congratulations' email the day they are posted in the data extension,and follow up with a review request 14 days later.
Which automation solutions should be set up to accommodate this request?

A) Automation Studio and Path Optimizer
B) Journey Builder and Behavioral Triggers
C) Automation Studio and Journey Builder


3. A marketing team uses email templates as a means to create a consistent style guide. The team has recently updated the primarytemplate to coincide with company-wide rebranding; however, content approvers are reporting they are not seeing the new changes reflected.
Which step needs to be completed?

A) 'Update Email Now' needs to be applied to each email.
B) The template must be approved before updates are reflected.
C) The email must be recreated using the updated template.


4. Northern Trail Outfitters (NTO) notices a larger than normal drop in engagement and a spike in unsubscribes after its sales team added a newsletter that is sent three times a week, in addition to the normal commercial marketing messages sent throughout theweek.
Which action should be taken to reduce the number of unsubscribes and increase engagement for NTO's program?

A) Create more focused segmented lists for messaging.
B) Add complementary SMS campaigns.
C) Focus on action-driven subject lines.


5. A marketer needs to send emails to the creative team for proofing as part of an email campaign.
Which feature should help achieve this as an automatic flow?

A) Approval Workflow
B) Content Builder Approvals
C) Subscriber Preview


Solutions:

Question # 1
Answer: A
Question # 2
Answer: C
Question # 3
Answer: A
Question # 4
Answer: A
Question # 5
Answer: A

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