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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Your client is considering pre-approving certain apps for their Enterprise Grid, and asks you to describe the benefits of using pre-approved apps.
Which two benefits would you share about pre-approving apps?

A) Allows employees of the organization to install and use pre-approved apps by means of an elegant walkthrough wizard.
B) Provides employees the ability to create custom workflows for their everyday use cases.
C) Allows employees of the organization to install and use pre-approved apps without submitting an app request.
D) Allows employees to connect directly with the app owner to answer any questions or troubleshoot errors.
E) Decreases the number of app requests that Slack admins need to manage, thereby reducing the admin workload.

2. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with external partners.
Unless modified from the default settings, who can send and accept invitations to direct message (DM) people outside the client's organization on Enterprise Grid?

A) Org Admins and Org Owners only
B) Everyone, except guests
C) Workspace Admins and Workspace Owners only
D) Everyone, including guests

3. You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A) Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
B) Create a Sales and Marketing workspace for employees to collaborate on projects together.
C) Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
D) Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.

4. Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?

A) Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information.
B) Through multi-workspace channels.
C) House all acquisition related channels in a global workspace and make all channels private.
D) Through a separate hidden workspace.

5. During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A) Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.
B) Do not allow threading in any announcement channels.
C) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
D) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.

Solutions: