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Last Updated: Aug 01, 2026
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| Section | Objectives |
|---|---|
| SAP Customer Experience Architecture | - End-to-end CX architecture principles - SAP CX solution integration landscape - Composable enterprise and CX strategy |
| SAP Sales Cloud & Service Cloud | - Customer service management processes - Omnichannel engagement scenarios - Sales process automation and CRM capabilities |
| SAP Commerce Cloud | - Storefront and personalization concepts - Extension and integration mechanisms - Product content and catalog management |
| Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| SAP Marketing Cloud | - Campaign management and orchestration - Customer data and segmentation - Personalization and journey orchestration |
| Integration and Extensibility | - Extensibility options in SAP CX solutions - API management and event-driven architecture - SAP Integration Suite concepts |
1. You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?
A) Initial setup * Getting the authorization decision * Accessing the Delegated Admin UI * Creating an organization
B) Accessing the Delegated Admin UI * Initial setup * Creating an organization * Getting the authorization decision
C) Initial setup * Creating an organization * Accessing the Delegated Admin UI * Getting the authorization decision
D) Initial setup * Accessing the Delegated Admin UI * Creating an organization * Getting the authorization decision
2. Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.
A) Document Information Extraction
B) SAP Revenue Recognition
C) Data Attribute Recommendation
D) Quotation Recommendation
E) SAP Translation Hub
3. What is the SAP Customer Identity from SAP Customer Data Cloud used for?
Note: There are 3 correct answers to this question.
A) To implement consent flows for GDPR compliance
B) To perform delegated admin actions
C) To store information securely and leverage it
D) To help gather critical information about your users
E) To offer tools for building a trust-based relationship with your users
4. Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.
A) Screen adaptations for user interfaces
B) Addition of extension fields
C) Execution of logic in an external system
D) Complex scenarios requiring business logic
5. Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.
A) All Customers
B) All Consumers
C) All Contacts
D) All Clients
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,C,D | Question # 3 Answer: C,D,E | Question # 4 Answer: A,D | Question # 5 Answer: B,C |
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