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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Operations and Service Management
|
Nokia SDM Certification - PS NSOP Sample Questions:
Which of the following options contains the basic steps of the Contract Change Management process?
- A. 1. Analyze change 2. Implement change 3. Close change.
- B. 1. Analyze Change Request 2. Reject/Approve Change Request.
- C. 1. Open Change Request 2. Reject/Approve Change Request.
- D. 1. Initiate change 2. Analyze change 3. Implement & Monitor change 4. Close change.
Correct Answer: D 🗳️
What is the correct set of preconditions when using the Customers OSS Applications?
- A. Customer provides remote access to the OSS Apps, administers and maintains OSS Apps, is responsible for Provision of Licenses, administers User Right Access & Manages Tool Changes.
- B. Customer provides remote access to the OSS Apps, NSN administers and maintains OSS Apps, administers User Right Access & NSN Manages Tool Changes.
- C. NSN provides remote access to the OSS Apps, administers and maintains OSS Apps, is responsible for Provision of Licenses, administers User Right Access & Customer Manages Tool Changes.
- D. Customer provides; remote access to the OSS Apps, NSN required Interfaces and Mediation devices, is responsible for Provision of Licenses, User Right Access & Management of Tool Changes.
Correct Answer: A 🗳️
What BEST describes Network & Service Performance Assurance?
- A. Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
- B. Work Order approval; Measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
- C. Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Alarm Monitoring; Trouble Ticket reporting.
- D. Performance of KPI commitment setting; Documentation & Data Integrity Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
Correct Answer: A 🗳️
In the Operations Model What are the Function set groups of the performance team?
- A. Alarm Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
- B. Performance Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
- C. Performance Monitoring & Reporting; Security Administration; Network & Service Performance Assurance.
- D. Performance Monitoring & Reporting; Performance Administration; Documentation & Data Integrity.
Correct Answer: B 🗳️
A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.
- A. The voice quality issue is due to coverage problems that will improve over time.
- B. The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.
- C. The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.
- D. The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.
Correct Answer: D 🗳️
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