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Nokia SDM Certification - PS NSOP Sample Questions:

1. There is going to be a planned outage during the maintenance window and it will affect a large part of a city, what is the MOST relevant actions required from the FM process?

A) Inform the Operations Manager and GDM and ensure the work is closely monitored.
B) Inform Customer Care and ensure the work is closely monitored. For this size of impact also inform the GDM, Operations Director and potentially the customer.
C) Send SMS messages to Operations Management when the planned works start and monitor the planned work closely.
D) Inform the Care Manager and ensure the work is closely monitored.

2. Customer is responsible for Network Planning but the quality of the Datafill is poor and requires NSN to use own resources to make revisions. What is the BEST way to manage this additional scope for the project?

A) Use the information that comes from the Customer as it is, even if the quality is bad, because the Customer has full responsibility on that.
B) Stop integrations until Customer provides a correct Datafill that can be used.
C) Recommend to the customer how the quality of the Datafill could be improved and agree with customer how to proceed with Implementation. Inform CT of a potential up selling opportunity for Network Planning Services.
D) If the corrections to the Datafill are not too many, make the changes and move on with the Rollout.

3. What key action would you take to empower the (G)NOC Shift Leaders?

A) Ensure they have the best knowhow to understand and manage all the possible technical problems.
B) Ensure they have an up-to-date list of the expert people to contact in case technical support is needed.
C) Ensure they have the best skill to be (G)NOC Shift Leaders. Create a test to measure periodically their skills.
D) Ensure they have an up-to-date escalation process that provides management and technical support 24x7.

4. What are the basic steps needed to manage the Workforce?

A) Schedule the planned activities, monitor and report to the management.
B) Plan, assign, dispatch and manage the activities; Monitor, manage and report on the workforce management.
C) Book the necessary resources, manage shift work, monitor workforce utilization KPI.
D) Assign tasks, and hands over the activities plan; reports on the workforce management.

5. When delivering Network Operations services to an operator which statements BEST describes the purpose of the Network Operations Service Level Agreement with them?

A) The SLA is a legal requirement of the contract to measure performance.
B) The SLA is in place to ensure the Key Performance Indicators measuring the Network Quality are measured and managed.
C) The SLA is contractual requirement for the service delivery and details the measurements concerning the responsiveness of the Network Operations organisation.
D) The SLA defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.

Solutions: