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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Customer Business Challenges- Identifying customer needs
  • 1. Business pain points
  • 2. Operational challenges
  • 3. Risk and compliance considerations
HP Solution Positioning- Selling HP BSM solutions
  • 1. Return on investment messaging
  • 2. Competitive differentiation
  • 3. Value proposition
Sales Opportunities and Customer Engagement- Sales methodology
  • 1. Cross-selling and upselling
  • 2. Objection handling
  • 3. Solution mapping
  • 4. Opportunity identification
Solution Integration- Integration within HP software portfolio
  • 1. Automation and orchestration
  • 2. Reporting and analytics
  • 3. Service management integration
Business Service Management Fundamentals- Business Service Management concepts
  • 1. IT service lifecycle
  • 2. Business-driven IT management
  • 3. Business value of BSM
HP Business Service Management Portfolio- HP BSM solution components
  • 1. Infrastructure monitoring
  • 2. Event and operations management
  • 3. Application Performance Management
  • 4. Service health and availability

HP Selling HP Business Service Management Solutions Sample Questions:

1. With which persona should a salesperson discuss centralizing infrastructure monitoring around a common tool set?

A) director of mobile applications
B) director of performance testing
C) director of applications monitoring
D) director of operations


2. Which HP Operations Bridge capability is defined as a "dynamic service model that allows you to map dependencies and relationships in real time"?

A) model driven development and operations
B) dashboard consolidation
C) connecting multiple event management teams
D) model driven operations


3. With which persona should a salesperson discuss HP Operations Bridge relating to "the lack of a proactive problem and change management process to avoid repeated incidents" pain point?

A) director of service management
B) director of mobile applications
C) director of operations
D) director of distributed systems


4. With which persona should a salesperson discuss diagnosing the downtime of mission critical applications?

A) director of service management
B) director of mobile applications
C) director of performance testing
D) director of distributed systems


5. Which capabilities and benefits are related to an IT Network Operations Center's efficiency and success? (Select three.)

A) performance monitoring
B) data usage and backup
C) application quality assurance
D) availability monitoring
E) storage space optimization
F) network fault detection and triage


Solutions:

Question # 1
Answer: C
Question # 2
Answer: C
Question # 3
Answer: C
Question # 4
Answer: C
Question # 5
Answer: A,C,F

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