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HP HP2-B115 Exam Syllabus Topics:

HP Selling HP Printing and Personal Systems Hardware Sample Questions:

1. How has HP managed to ship more laser printers than any other competitor?

A) because of the introduction of color printing in 2013
B) because HP addresses the customer's needs
C) because HP is the only company that offers an MFP printer
D) because HP sells the cheapest printers in the market

2. Why is color important to your customer? (Select two.)

A) It uses less power than mono printing.
B) It is cheaper than mono printing.
C) It gives businesses a competitive edge
D) It increases readership by 75%.
E) It means they can use the universal print driver to its full potential.

3. What percentage of businesses plan to make changes to their business processes, workflow, and employee roles in order to incorporate mobility?

A) 46%
B) 26%
C) 10%
D) 73%

4. How can you find out your customer pain points?

A) by sending them a HP Pain Point Fact Sheet (PPFS)
B) by selling them the lowest cost products
C) by letting your customer talk about their current printing and/or personal systems set up
D) by getting them to log onto hppainpoint.com and answer a questionnaire

5. Which serviceability benefit does the HP 800 series offer?

A) remote servicing support
B) a replacement device within twodays
C) EasyAccess door
D) a two-hour, onsite visit

Solutions: