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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What should you remember about running disk defragmenter on an operating system that is running slow but has fully functional hard drives as verified by one of HPs hard drive diagnostic tests? (Select two.)

A) Disk defragmenter should be the only program running while the disk is defragmenting.
B) Disk defragmenter cannot be used on SCSI drives.
C) Disk defragmenter should not be used on solid-state drives (SSD).
D) Disk defragmenter cannot be used with drives in RAID configuration.
E) Disk defragmenter does not increase the responsiveness of the operating system.

2. What must you remember when servicing the flush glass displays on an HP notebook?

A) The display might contain an Ambient Light Sensor (ALS), which can be damaged during replacement.
B) The display likely contains the Wi-Fi and WWAN antennas requiring extra care to avoid damaging parts during replacement.
C) A flush glass display is a Whole Unit Replacement (WUR) part because it must be opened only in a clean room.
D) The webcam module might contain an HP nightlight, and you must order the correct part number

3. What should you do if your customer complains of a blurry display? (Select two.)

A) Check for screensaver applications that can affect the display.
B) Scan for viruses that can affect the display.
C) Ensure that the display resolution is configured correctly.
D) Verify that ClearType is configured to on.
E) Ensure that HP AutoSharpen is enabled in the BIOS.

4. Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?

A) HP Technical Support
B) HP Support Center (formerly IT Resource Center)
C) HP Services Media Library
D) HP Warranty Lookup
E) HP Channel Services Network

5. Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

A) bulletin
B) statement
C) notice
D) advisory

Solutions: