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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which disclosure level is specified in EF0012J according to the support communication code for indicating audiences?

A) E is for everyone specifying that this communication is available to the general public and end users.
B) The E is for external partners specifying that this communication is restricted from the general public and end users but is available to all external HP partners.
C) E is for enterprise specifying that this communication is available to enterprise-level customers (major accounts), enterprise-level service providers, HP employees, and channel partners.
D) E is for engineering specifying that this communication is HP confidential and limited to HP (badged) employees.

2. How do you clear the system password on an HP notebook computer manufactured in 2009 or later? (Select two.)

A) Restart the notebook from a USB drive that contains HP ProtectTools, and select the option to clear the system password.
B) Follow the steps to clear the CMOS password. This also resets the system password.
C) Flash the BIOS to upgrade it to the latest version. This also resets the system password.
D) Run BiosConfigUtility.exe, and use the password reset function (if HP ProtectTools was used to create the BIOS account and the notebook can boot past POST without the password).
E) Replace the system board, or escalate to HP Support.

3. What can you do to optimize communication over a wireless LAN?

A) Use HP Wireless Assistant (HPWA) to boost the connection to the wireless adapter.
B) Shut-down unused computers to open additional bandwidth for the troubled computers.
C) Place the antennas facing away from the user and free of obstructions.
D) Configure the wireless router for dual band 802.11n communication

4. Which statement best describes self-encrypting drive (SED) technology?

A) SEDs can support hardware-based encryption or software-based encryption configured using HP ProtectTools.
B) The hardware-based encryption in a SED uses a 256-bit Advanced Encryption Standard algorithm that surpasses the Trusted Computing Group's OPAL Security standard.
C) SEDs that use hardware-based encryption encrypt all files on the disk other than operating system files.
D) SEDs can support hardware-based encryption, software-based encryption, and a combination of the two configured using HP ProtectTools.

5. You have run the ipconfig utility. What information generated by the utility would tell you that the computer IP address is assigned via DHCP?

A) If the default gateway is 0 0.0.0. It is DHCP.
B) If the IP address is between 169.254.0.0 and 169.254.255.255. It is DHCP.
C) If the IP address is 127.0.0.1 or any other IP address between 127.254.0.2 and 127.254.255.255, it is DHCP.
D) If the subnet mask is 0.0.0.0, it is DHCP

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