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Updated: Nov 04, 2026
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SAP C-C4H410-01 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1911 |
| Exam Number: | C-C4H410-01 |
| Exam Format: | Multiple Response, Multiple Choice |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud |
| Available Languages: | English |
| Certificate Validity Period: | Out of maintenance / Retired |
| Exam Price: | $549 USD |
| Passing Score: | 61% |
| Real Exam Qty: | 80 |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP Learning Hub Exploring SAP Sales Cloud 1911 |
| Exam Registration: | SAP Training & Certification Shop SAP Certification Hub |
| Sample Questions: | SAP C-C4H410-01 Sample Questions |
| Exam Way: | Online proctored or Onsite at SAP authorized test centers |
| Pre Condition: | Basic knowledge of SAP Sales Cloud, sales processes, and CRM concepts; no mandatory prerequisites |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h410_01-sap-certified-application-associate-sap-sales-cloud-1911 |
SAP C-C4H410-01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Territory Management | <8% | - Territory hierarchy setup - Territory determination rules |
| Visit Planning and Execution | <8% | - Visit surveys and follow-up tasks - Activity planning and scheduling |
| Data Migration and Integration | >12% | - Pre-packaged integration scenarios - Troubleshooting migration issues - Data migration templates and workbench |
| User Management | 8%-12% | - Business roles and access rights - Access control management - User creation and maintenance |
| Product and Pricing | 8%-12% | - Trigger pricing in sales documents - Internal and external pricing determination - Pricing components configuration |
| Reporting and Analytics | 8%-12% | - Interactive dashboards - Excel integration with reports - Custom report components |
| Workflow and Notifications | <8% | - Notification process setup - Workflow conditions and actions |
| Lead and Opportunity Management | 8%-12% | - Revenue scheduling and sales stages - Opportunity creation and buying center - Lead distribution and qualification |
| Personalization and Extensibility | <8% | - Custom business objects - Mashups and custom fields |
| Implementation Basics and Fine Tuning | 8%-12% | - Tailoring standard settings - Fine-tuning timeline and dependencies - Configuration and administration tasks |
| Sales Planning and Forecasting | <8% | - Sales target dimension setup - Forecast creation and submission |
| Account and Contact Management | <8% | - Contact data maintenance - Account groups and relationships |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
Which of the following activities can you perform with the SAP add-in for Microsoft Excel?
There are 2 correct answers to this question.
Response:
- A. Upload Microsoft Excel workbooks to SAP Cloud for Customer
- B. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
- C. Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
- D. Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
Correct Answer: A,B 🗳️
You want to launch the SAP ERP customer cockpit from an SAP Sales Cloud account to view transactions in SAP ERP. Which of the following integration approaches support this requirement?
Please choose the correct answer.
Response:
- A. SOAP A2X Service
- B. SAPUI5 widget
- C. REST A2X Service
- D. Mashup
Correct Answer: D 🗳️
Based on which organizational elements can you define sales area information in the product master?
There are 2 correct answers to this question.
Response:
- A. Distribution Channel
- B. Territory
- C. Sales unit
- D. Sales Organization
Correct Answer: A,D 🗳️
Which of the following elements are created when an object is generated via the custom object builder?
There are 2 correct answers to this question.
Response:
- A. Web services
- B. Data source for reporting
- C. Updated relationships
- D. Page Layout
Correct Answer: A,B 🗳️
To which of the following are hotfixes applied?
Please choose the correct answer.
Response:
- A. To an individual customer tenant only
- B. To production tenants only
- C. To test tenants only
- D. To a set of tenants
Correct Answer: D 🗳️
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