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Updated: Sep 01, 2026
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Salesforce EX-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Experience Cloud Consultant |
| Exam Number: | EX-Con-101 |
| Exam Price: | USD 200 |
| Exam Duration: | 105 minutes |
| Passing Score: | 65% |
| Real Exam Qty: | 60-65 (60 scored, 5 unscored) |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple-select, Multiple-choice |
| Related Certifications: | Salesforce Certified Platform Administrator |
| Available Languages: | English, Japanese |
| Recommended Training: | Prepare for Your Salesforce Experience Cloud Consultant Credential |
| Exam Registration: | Kryterion Webassessor Salesforce Certification Portal |
| Sample Questions: | Salesforce EX-Con-101 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | Must hold Salesforce Certified Platform Administrator credential |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-exp-cld-consultant---EX-Con-101 |
Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Creation and Authentication | 13% | - External user activation and permissions - User provisioning methods - Single Sign-On and identity providers |
| Templates and Themes | 10% | - Lightning and Visualforce options - Template selection and configuration - Theme customization and design |
| Experience Cloud Basics | 8% | - Use cases and benefits of Experience Cloud - Platform capabilities and limitations - Experience types and use scenarios |
| Branding, Personalization, and Content | 15% | - Personalization and targeted content - Branding and layout customization - Content management and CMS integration |
| Adoption and Analytics | 5% | - Reporting and dashboards - Moderation and community governance - Engagement and adoption strategies |
| Customization Considerations and Limitations | 7% | - Declarative vs programmatic options - Performance and scalability - Limits and governor considerations |
| Sharing, Visibility, and Licensing | 17% | - License types and allocation - Data access and security model - Sharing rules and external visibility |
| Administration, Setup, and Configuration | 25% | - PRM and service integration - Site setup and activation - Deployment and migration |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question 1
Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages theExternal Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?
A. Accounts used in an External Account Hierarchy cannot be merged with another account.
B. The user trying to merge the accounts does not have the Merge Portal Roles permission.
C. The user trying to merge the accounts does not have the System Administratorprofile.
D. Accounts with active Experience Cloud users cannot be merged with another account.
Question 2
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
A. Financial Services Community permission setlicense
B. Insurance agent permission set license
C. Insurance Agent Portal Lightning template
D. Financial Services Lightning template
Question 3
Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.\Which template should Insightopia consider for its site?
A. Build YourOwn (LWR)
B. Help Center
C. Partner Central
D. Customer Account Portal
Question 4
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UChas decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?
A. Customer Service template does not allow downloading documents out-of-the-box.
B. Customer Service template does not allow record pages for custom objects out-of-the-box.
C. Customer Community Plus license allows only up to 2 million users per org.
D. Customer Community Plus license does not allow access to custom objects.
Question 5
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to seerecords owned by their peers and subordinates.
What should be done to resolve the issue?
A. Retail managers need to be given super User access.
B. Retail managers needs to be put in the execute role in the Role Hierarchy
C. A Sharing Set needs to becreated.
D. A sharing Rule needs t be created.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,C | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: A |
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