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Last Updated: Oct 27, 2026
No. of Questions: 198 Questions & Answers with Testing Engine
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ServiceNow CIS-HAM Practice Q&A's
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ServiceNow CIS-HAM Self Test Engine
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Knowing where you stumble is half of studying. The PracticeMaterial online engine for the CIS-HAM exam keeps your test history and reviews performance after every session — 198 practice questions that reveal your obstacles so you can overcome them.
ServiceNow CIS-HAM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - Hardware Asset Management |
| Exam Number: | CIS-HAM |
| Exam Price: | $450 USD |
| Available Languages: | English |
| Certificate Validity Period: | 1 year (requires annual maintenance / certification maintenance program) |
| Real Exam Qty: | 60 |
| Related Certifications: | ServiceNow IT Asset Management (ITAM) ServiceNow Hardware Asset Management Fundamentals ServiceNow Certified Implementation Specialist (CIS) |
| Passing Score: | Pass/Fail (exact score not publicly disclosed) |
| Exam Format: | Scenario-based questions, Multiple Select, Multiple Choice |
| Exam Duration: | 90 minutes |
| Recommended Training: | Hardware Asset Management (HAM) Fundamentals ServiceNow IT Asset Management (ITAM) Learning Path |
| Exam Registration: | ServiceNow Certification Portal ServiceNow Learning Platform (Now Learning) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or testing center (Pearson VUE / Kryterion depending on region and ServiceNow delivery partner) |
| Pre Condition: | No strict prerequisite required; recommended familiarity with ServiceNow platform and IT Asset Management fundamentals. |
| Official Syllabus URL: | https://www.servicenow.com/services/portfolio/certifications.html |
ServiceNow CIS-HAM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Financial Management of IT Assets | 5% | - IT Cost Management (Depreciation, TCO) - Hardware Contract Financials |
| Topic 2: Practical Management of IT Assets | 30% | - Consumables - Inventory and Stock Management - Asset Lifecycle Automation
|
| Topic 3: Operational Integration of IT Asset Management | 18% | - Requests and Procurement - Data Accuracy and Data Hygiene - Hardware Asset Workspace - Reports and Dashboards |
| Topic 4: Data Integrity – Attributes and Data Sources | 27% | - Hardware Model Normalization - Hardware Discovery and Normalization
- Trustworthy Data Fundamentals |
| Topic 5: IT Asset Management Overview & Fundamentals | 20% | - Implementation Best Practices - Personas, Roles, and Groups - IT Asset Management Basics - Hardware Asset Lifecycle |
CIS-HAM Exam FAQ: Format, Prep, and Purchase
PracticeMaterial issues a full refund if you take the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The ServiceNow Certified Implementation Specialist - Hardware Asset Management exam contains 60 to complete within 90 minutes. Knowing your pacing beforehand is exactly what the PracticeMaterial Desktop Test Engine's timed simulations are for.
Online proctored or testing center (Pearson VUE / Kryterion depending on region and ServiceNow delivery partner) Register for the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam through these official channels:
After booking, PracticeMaterial delivers your practice questions within 1 minute — preparation starts the same day.
Three versions of the same study materials, provided because different customers have various needs: a printable, expert-prepared PDF in Q&A form with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. The 198 practice questions are identical across versions — just choose the one you like. All include 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The official ServiceNow Certified Implementation Specialist - Hardware Asset Management outline defines 5 domains. The leading three are Financial Management of IT Assets (5%), Practical Management of IT Assets (30%), and Data Integrity – Attributes and Data Sources (27%). The full list is in the topics section above, and PracticeMaterial's 198 practice questions cover each one.
No strict prerequisite required; recommended familiarity with ServiceNow platform and IT Asset Management fundamentals. Since requirements change over time, confirm the latest on the official ServiceNow exam page before scheduling.
The CIS-HAM exam is a ServiceNow certification exam validating the ServiceNow Certified Implementation Specialist - Hardware Asset Management syllabus shown above. It belongs to these credential paths: ServiceNow Certified Implementation Specialist (CIS), ServiceNow Hardware Asset Management Fundamentals, ServiceNow IT Asset Management (ITAM). Candidates in 2026 prepare for it with PracticeMaterial's 198 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The ServiceNow Certified Implementation Specialist - Hardware Asset Management exam requires Pass/Fail (exact score not publicly disclosed) to pass, and registration costs $450 USD. A failed attempt means paying the same fee again — a readiness check with the PracticeMaterial engines before booking is the cheaper option.
ServiceNow recommends these training resources for the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam:
Follow the training with steady self-testing — the 198 practice questions from PracticeMaterial make that routine easy to maintain.
ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions:
What is the name of the scheduled job that generates expense lines based on rate cards?
- A. Process Expense Allocations
- B. Process FM Costs
- C. Process Daily Costs
- D. Process Daily Allocations
Correct Answer: B 🗳️
Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?
- A. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
- B. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard
- C. Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet
- D. Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not
Correct Answer: A 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
During an inventory audit, what happens if you accidentally scan the same asset twice?
- A. The first scan is imported
- B. Both records are imported
- C. HAM automatically removes duplicates
- D. The most recent scan is imported
Correct Answer: C 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:
- A. Awaiting delivery
- B. Pending transfer
- C. In use
- D. On order
Correct Answer: D 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?
- A. Outbound Tracking (com.glide.outbound_tracking)
- B. Normalization Data Services Client (com.glide.data_services_canonicalization.client)
- C. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)
- D. Hardware Model Normalization (com.sn_hwnorm)
Correct Answer: B 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
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