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Avaya 3302 Exam Overview:

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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
B) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
C) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
D) Verify that the extension owners ACCCM role is assigned to the New York location.

2. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
B) The administrator must first find the user in the Userstab to access the Visual Phone button.
C) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
D) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.

3. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that the ACCCM applicationis set to use Windows authentication in IIS.
B) Verify that the user has permission to accessACCCM.
C) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
D) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.

4. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) Call Flow Management
B) IVK Sell Service
C) Communication Manager Extensions Management
D) Multi tenancy Management

5. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) CoWare, Xen
B) Xen, Hyper-V
C) Virtual Server 2008, vSphere
D) FSXI 3x, Virtual Server 2005 R2
E) VMwareESXI3.x, vSphere

Solutions: