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Updated: Jul 24, 2026
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Avaya 3303 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Proactive Contact Implementation and Maintenance Exam 3303 |
| Exam Number: | 3303 |
| Related Certifications: | Avaya Proactive Contact Administration Avaya Contact Center Solutions Certification |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Passing Score: | Unknown |
| Exam Duration: | Unknown |
| Exam Price: | Unknown |
| Certificate Validity Period: | Unknown |
| Real Exam Qty: | Unknown |
| Recommended Training: | Avaya Learning |
| Exam Registration: | Avaya Certification and Training Portal |
| Sample Questions: | Avaya 3303 Sample Questions |
| Exam Way: | Typically delivered via Avaya-authorized proctored exam delivery (online or test center depending on region). |
| Pre Condition: | Recommended prior experience with Avaya Proactive Contact systems and contact center operations. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Problem Resolution | - Common system issues
|
| Topic 2: Installation and Configuration | - Campaign configuration
|
| Topic 3: Operations and Maintenance | - Maintenance tasks
|
| Topic 4: System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Topic 5: Integration and Advanced Features | - CRM and database integration
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
1. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?
A) Communication Control Toolkit (CCT)
B) Application Enablement Services (AES)
C) Telephone Application Programming Interface (TAPI)
D) Telephony Server Application Programming Interface (TSAPI)
2. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)
A) data/stat files
B) system configuration files
C) system and calling lists
D) database
3. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)
A) locale.cfg
B) dgswitch.cfg
C) opmon.cfg
D) master.cfg
E) dgcreate.cfg
4. In the case of an Avaya Proactive Contact (APC. pod configuration, which two services are run on the Secondary APC? (Choose two.)
A) rtdataSvr
B) agentd
C) StatspumpCtrl
D) porter
E) ccs
5. When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?
A) the fields section
B) the expression section
C) the label section
D) the dimension section
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,C | Question # 3 Answer: B,C,D | Question # 4 Answer: B,D | Question # 5 Answer: B |
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