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Updated: Oct 01, 2026
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Avaya 3000-2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000-2 / 3000.2 |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) – IP Office Platform Support Avaya Certified Integration Specialist (ACIS) – IP Office Implementation |
| Exam Format: | Multiple Choice Questions (MCQs) |
| Real Exam Qty: | 103 |
| Sample Questions: | Avaya 3000-2 Sample Questions |
| Exam Way: | Delivered via Avaya Learning Center online testing or authorized proctored exam platforms such as Pearson VUE (subject to current Avaya credential program delivery methods). |
| Pre Condition: | Experience administering Avaya IP Office systems is recommended; official Avaya training may be required for credential track eligibility. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Feature Implementation and Services | - IP Office Functional Services
|
| Installation, Configuration and Licensing | - System Setup Tasks
|
| IP Office SME Communications Fundamentals | - Platform and Components Overview
|
| Troubleshooting and Maintenance | - Problem Analysis Techniques
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)
- A. VMPro ports are not over-subscribed.
- B. Trunk ports are not over-subscribed.
- C. VCM resources are not over-subscribed.
- D. ACD routes are not compromised.
- E. Calls are not tromboned.
Correct Answer: A,B,C 🗳️
The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?
- A. https://localhost/CCRWebAgent
- B. http://192.168.42.100:8888
- C. http://192.168.42.100/CCRWebClient
- D. http://192.168.42.100:8080/inyama/inyama.html
- E. http://localhost/CCRWebAgent
Correct Answer: C 🗳️
What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 32s and 2 Combination (Combo) Cards?
- A. 92
- B. 64
- C. 84
- D. 120
Correct Answer: C 🗳️
What does "IMAP support" mean in the IP Office UMS service?
- A. All messages are forwarded to my email account and deleted on my phone.
- B. I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
- C. I can see/listen to voicemail messages by Web browser.
- D. I can receive voicemail messages only using MS Outlook.
- E. A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
Correct Answer: B 🗳️
For an IP500v2 to support third-party call accounting software, which two settings must be set up in the IP Office to get the application to work? (Choose two.)
- A. Set SMDR.
- B. Set IP address of call accounting software.
- C. Set CDR.
- D. Install Delta Server.
Correct Answer: A,B 🗳️
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