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Updated: Sep 26, 2026
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Avaya 6205.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Interaction Center Implementation Exam |
| Exam Number: | 6205.1 |
| Available Languages: | English |
| Real Exam Qty: | 90-105 |
| Related Certifications: | Avaya Contact Center Implementation Certifications |
| Passing Score: | 70% |
| Certificate Validity Period: | 2 years |
| Exam Price: | $65 USD |
| Exam Duration: | 90 minutes |
| Exam Format: | Proctored, Multiple Choice |
| Recommended Training: | Avaya Interaction Center Implementation Training |
| Exam Registration: | Avaya Learning & Certification Portal |
| Exam Way: | Proctored online or at authorized test centers (retired as of Feb 28, 2025) |
| Pre Condition: | Basic knowledge of Avaya communication systems and Windows server administration recommended |
| Official Syllabus URL: | https://www.avaya.com/en/support-services/certification/ |
Avaya 6205.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Components | 25% | - Server and client components - Integration with Avaya Aura and communication systems - Interaction Center core architecture |
| Topic 2: Installation and Configuration | 30% | - Licensing and activation - Client installation and configuration - Server prerequisites and deployment - Database setup and configuration |
| Topic 3: Administration and Routing | 25% | - Agent and skill configuration - Call routing and workflow design - Queue management and reporting setup |
| Topic 4: Maintenance and Troubleshooting | 20% | - Common issues and resolution - Backup and restore procedures - Log analysis and system monitoring |
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