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Updated: Sep 17, 2026
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Nortel 920-118 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NNCSS Symposium Call Center TAPVAgent Install and Maintenance |
| Exam Number: | 920-118 |
| Exam Format: | Scenario-based questions, Multiple choice |
| Available Languages: | English |
| Related Certifications: | Nortel Network Call Center Specialist (NNCCS) |
| Sample Questions: | Nortel 920-118 Sample Questions |
| Exam Way: | Likely computer-based testing (CBT) at authorized testing centers |
| Pre Condition: | Familiarity with Nortel Symposium Call Center systems and basic telephony concepts is recommended. |
Nortel 920-118 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Center Operations Management | - Agent and queue management
|
| Topic 2: TAPVAgent Installation | - System installation requirements
|
| Topic 3: Configuration and Integration | - Symposium Call Center integration
|
| Topic 4: Maintenance and Troubleshooting | - Operational maintenance tasks
|
| Topic 5: Call Center Architecture Overview | - Nortel Symposium Call Center components and structure
|
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