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Updated: Sep 16, 2026
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Nortel 920-166 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Contact Center Multimedia Ris.6.0 |
| Exam Number: | 920-166 |
| Related Certifications: | NCSS-Contact Center Multimedia RIS.6.0 Application Developer (920-167) NCSS-Contact Center Manager RIs6.0 I & M (920-164) NCSS-Contact Center Manager RIs.6.0 Technical Support (920-163) |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Sample Questions: | Nortel 920-166 Sample Questions |
| Exam Way: | Likely proctored through authorized testing partners (historically Prometric) |
| Pre Condition: | Foundational knowledge of Nortel Contact Center products and NCSS level competencies |
Nortel 920-166 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Multimedia Fundamentals | - Multimedia Contact Center Features - Integration with Contact Center Manager - Open Queue Interfaces - Communication Control Toolkit Usage |
| Topic 2: System Implementation and Configuration | - Domain Integration and Trust - Server and Client Deployments |
| Topic 3: Operational Tasks | - Reporting and Administration Tools |
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