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Updated: Sep 17, 2026
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Nortel 920-469 Exam Overview:
| Certification Vendor: | Nortel Networks (now Avaya) |
|---|---|
| Exam Name: | Nortel Converged Campus ERS Rls. 4.x/5.x/6.x Advanced Configuration & Management |
| Exam Number: | 920-469 |
| Exam Format: | Scenario-based questions, Multiple choice |
| Exam Price: | $150-250 USD |
| Available Languages: | English |
| Real Exam Qty: | 60-70 |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Retired / no longer actively offered |
| Related Certifications: | Nortel Enterprise Routing Switch (ERS) certification track Avaya/Nortel Campus Switching certifications |
| Recommended Training: | Avaya Networking Training (ERS / Campus Switching) |
| Exam Registration: | Avaya Certification / Training Portal |
| Exam Way: | Computer-based testing at authorized testing centers (historical delivery; may no longer be available) |
| Pre Condition: | Recommended hands-on experience with Nortel/Avaya ERS 4.x/5.x/6.x switching environments and intermediate networking knowledge |
| Official Syllabus URL: | https://www.avaya.com |
Nortel 920-469 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Management and Monitoring | 10% | - Device management via CLI and SNMP - Firmware upgrades and configuration backup |
| Topic 2: Security Features | 10% | - Authentication mechanisms (basic network access control) - Port security and access control lists (ACLs) |
| Topic 3: ERS Platform Architecture | 15% | - Operating system fundamentals and CLI structure - Switch hardware and software architecture (ERS 4.x/5.x/6.x) |
| Topic 4: Routing Configuration | 15% | - Static routing and IP forwarding - Dynamic routing protocols (e.g., OSPF basics where applicable) |
| Topic 5: High Availability and Redundancy | 15% | - First-hop redundancy concepts (VRRP) - Switch stacking and redundancy design |
| Topic 6: Troubleshooting and Diagnostics | 5% | - Log analysis and diagnostic tools - Network troubleshooting methodologies |
| Topic 7: QoS and Traffic Management | 10% | - QoS classification and marking - Traffic prioritization and congestion management |
| Topic 8: Advanced Switching Concepts | 20% | - Link aggregation (MLT/LACP) - VLAN design and trunking (802.1Q) - Spanning Tree Protocol (STP/RSTP/MSTP) |
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