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Updated: Sep 21, 2026
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Pegasystems PEGACPCSD24V1 Exam Overview:
| Certification Vendor: | Pegasystems |
|---|---|
| Exam Name: | Certified Pega Customer Service Developer 24 |
| Exam Number: | PEGACPCSD24V1 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Real Exam Qty: | 60 |
| Passing Score: | Approximately 70% |
| Exam Price: | 175 USD (may vary by region) |
| Available Languages: | English |
| Related Certifications: | Pega Certified Senior System Architect Pega Certified System Architect |
| Recommended Training: | Pega Academy Customer Service Training |
| Exam Registration: | Pega Certification Portal |
| Exam Way: | Online proctored or test center (Pearson VUE, depending on region) |
| Pre Condition: | Recommended: Pega Certified System Architect (PCSA) or equivalent Pega platform knowledge |
| Official Syllabus URL: | https://www.pega.com/education/certifications |
Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Pega Customer Service Application Design | - Application architecture overview - Customer service framework fundamentals |
| Reporting and Monitoring | - Case performance monitoring - Reports and dashboards configuration |
| Case Management and Workflow | - Routing and assignment strategies - Case life cycle design - Case types and stages configuration |
| Data and Integration | - Data pages and data model design - Integration services and connectors |
| User Interface and Channels | - UI design for customer service applications - Omnichannel interaction handling |
| Security and Access Control | - Authentication and authorization basics - Access roles and privileges |
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