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Updated: Sep 18, 2026
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Pegasystems PEGACPDC23V1 Exam Overview:
| Certification Vendor: | Pegasystems |
|---|---|
| Exam Name: | Certified Pega Decisioning Consultant 23 |
| Exam Number: | PEGACPDC23V1 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | Certified Pega Data Scientist Certified Pega Lead Decisioning Architect |
| Real Exam Qty: | 60 |
| Passing Score: | 70% |
| Exam Format: | Scenario, Drag and drop, Multiple choice |
| Exam Way: | Onsite or Online Proctored (via Pearson VUE) |
| Pre Condition: | Decisioning Consultant |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-decisioning-consultant-0 |
Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Decision strategies | 25% | - Create and understand decision strategies - Create engagement strategies using customer credit score |
| Channels | 10% | - Send offer emails - Create a real-time container - Share action details with third-party distributors - Real-time containers |
| Next-Best-Action concepts | 10% | - One-to-one customer engagement - Optimize next-best-action strategy - Define the starting population - Optimize customer value in contact center - Essentials of always-on outbound |
| Actions and treatments | 12% | - Define an action for outbound - Define and manage customer actions - Present a single offer on the web |
| Engagement policies | 12% | - Create an engagement strategy - Define customer engagement policies - Customer journeys |
| AI and Arbitration | 8% | - Action prioritization with AI - Prioritize with business levers - Action arbitration |
| Contact policy and volume constraints | 13% | - Limit action volume on outbound - Avoid overexposure on outbound - Avoid overexposure of actions |
| Business agility in 1:1 customer engagement | 10% | - Agility in a customer engagement project - Implementing business changes using Revision Manager - Launching new offer on web - Change management process - Updating existing actions - Lifecycle of a change request - Building your business operations team |
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