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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?

A) Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
B) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
C) For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
D) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.

2. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Time Profile
B) Time of Day Forwarding
C) Incoming Call Route Fallback Destination
D) Forward Hunt Group Calls

3. Where can you find information detailing which software versions are compatible with each other?

A) IP Office Manager Help File
B) The IP Office Technical Bulletins
C) The IP Office Installation Guide
D) IP Office User Guide

4. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Selective View
B) Snapshot
C) Development Tracing
D) Resource View
E) Continuous Log

5. What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?

A) The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
B) The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
C) The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
D) Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.

Solutions: