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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
B) Timetable can be used to schedule a LAN backup of the customer's data.
C) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
D) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
E) Timetable can be used to schedule a LAN backup of the customer's system.

2. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Service Objective
B) Predicted Waft Time
C) Percent Allocation Distribution
D) Dynamic Queue Position

3. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

A) BSR follows a specified strategy far skill selection.
B) BSR balances and improves service across enterprise.
C) BSR creates a virtualized pool of agent resources.
D) BSR improves agent utilization.
E) BSR decreases titer workload across sites.

4. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
B) Log in as a CMS administrative user and execute the paaswd command for that user.
C) Write permission to the System Setup feature and write permission to UNIX.
D) Log in as root and execute the password command for that user.

5. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
B) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
C) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
D) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.

Solutions: