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NEW QUESTION 10
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?
- A. Manual differential
- B. OnDemand
- C. Push
- D. Automated differential
Answer: D
NEW QUESTION 11
Which three tools are used to download logs for CCE troubleshooting? (Choose three.)
- A. DUMPLOG
- B. OPCTEST
- C. RTTEST
- D. Unified System CLI
- E. PROCMON
- F. Diagnostic framework portico
Answer: F
NEW QUESTION 12
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?
- A. Local administrator login
- B. Windows login
- C. Service Account login
- D. Setup login
Answer: A
NEW QUESTION 13
What are two components of Cisco VOS? (Choose two.)
- A. CCE
- B. ECE
- C. Finesse
- D. CVP
- E. CUIC
Answer: A,D
Explanation:
Cisco VOS (Virtualized Operating System) is a cloud-based platform that enables service providers to deliver real-time voice, video, and data services to their customers. The two core components of Cisco VOS are Cisco CCE (Customer Care Environment) and Cisco CVP (Customer Voice Portal). CCE is a cloud-based contact center solution that provides organizations with the ability to manage customer interactions and deliver personalized experiences. CVP is a cloud-based voice portal that enables organizations to create automated customer service experiences. Finesse, CUIC, and ECE are not components of Cisco VOS.
NEW QUESTION 14
Which type of machine will run an automated deferred sync job?
- A. Principal AW machine
- B. AW client machine
- C. Secondary AW machine
- D. AW/HDS machine
Answer: B
NEW QUESTION 15
What are two upgrades for Common Ground? (Choose two.)
- A. in-place upgrades exist on VMs
- B. updates IP address as appropriate
- C. includes migration of windows registry
- D. updates Hostname as appropriate
- E. includes database migration
Answer: B,D
NEW QUESTION 16
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
- A. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- B. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
- C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
- D. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Answer: C
Explanation:
For calls that originate from Cisco Unified Communications Manager (CUCM) to Cisco Unified CVP using Comprehensive mode when using microapps, core components that are required include a CUCM CTI Route Point and SIP Trunk, an ICM CVP Type 2 VRU, Network VRU labels, and a VXML Gateway. CVP Type 10 VRUs are not required for such calls.
NEW QUESTION 17
What is used to build VXML applications?
- A. Script Editor tool
- B. Call Studio development platform
- C. Configuration Manager
- D. PCCE Web Administration Manager (S.P.O.G)
Answer: B
Explanation:
Call Studio is the development platform used to build VXML applications. It is a graphical development environment that allows developers to quickly build and deploy voice applications using drag-and-drop components. Call Studio comes with a suite of tools and components that allow developers to create interactive voice applications that can respond to user input and make decisions based on the input. Reference: https://www.cisco.com/c/en/us/products/unified-communications/call-studio/index.html
NEW QUESTION 18
What are two considerations for Active Directory (AD)? (Choose two.)
- A. user interface available
- B. supports multi-domain, single AD Forest topology
- C. Read-Only Domain Controllers (RODC) are supported
- D. Remote Access Control is available for software
- E. global catalogs are required at each AD site
Answer: B,C
Explanation:
Two considerations for Active Directory (AD) are that Read-Only Domain Controllers (RODC) are supported and that it supports multi-domain, single AD Forest topology. RODC are used to provide secure access to AD data in remote locations, and the multi-domain, single AD Forest topology allows multiple domains to be managed from a single AD forest. Additionally, global catalogs are required at each AD site to enable efficient searches across the entire AD forest. AD does not provide a user interface, but Remote Access Control is available for software that is used to manage and administer the AD environment.
NEW QUESTION 19
What is the URL for the VOS O/S admin page?
- A. https://<FQDN>:8443/vosplatform
- B. https://<FODN>:80/cmplatform
- C. https://<FQDN>:8443/osadmin
- D. https://<FQDN>:8443/cmplatform
Answer: D
NEW QUESTION 20
How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?
- A. Route Settings -> Sip Server Groups
- B. Desktop Settings -> Resources -> Call Variables Layout
- C. Route Settings -> Media Routing Domain
- D. Call Settings-> IVR Settings->Network VRU Scripts
Answer: C
Explanation:
Microapps are defined and configured using the Web Administration Manager (S.P.O.G) in the Route Settings -> Media Routing Domain section. In this section, you can define and configure the microapps that will be used in the CVP environment. You can define the microapps, set the default values, and configure the routing logic for each microapp. Additionally, you can define the audio files and scripts that will be used with the microapps.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/ccce85install/ccce85install_chapter_0101.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0602.html
NEW QUESTION 21
Which service must be restarted after modifying the Java Keystore on the CVP servers?
- A. Cisco CVP VXML server
- B. Cisco CVP WebServicesManager
- C. Cisco CVP Call server
- D. Client license service
Answer: B
Explanation:
The WebServicesManager is responsible for managing the secure communication between the CVP servers and the clients, and it requires a valid Java Keystore to function properly. Restarting the service after making changes to the Keystore ensures that the changes take effect. The other services listed (Cisco CVP Call server, Cisco CVP VXML server, and Client license service) are not related to the Java Keystore and do not require restarting after making changes to it.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0101.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85
NEW QUESTION 22
Where can the readiness for the CCE deployment be verified?
- A. CCE Web Admin -> Infrastructure - Inventory
- B. CCE Web Admin -inventory
- C. CCE Web Admin -> Deployment Settings - Inventory
- D. CCE Web Admin -> Machines - inventory
Answer: C
Explanation:
The readiness for the CCE deployment can be verified by navigating to the CCE Web Admin -> Deployment Settings - Inventory page. This page contains information on the infrastructure that is required for the CCE deployment, including the number of servers, the region, and the type of deployment.
NEW QUESTION 23
Which two descriptions apply to UC on UCS Spec Based? (Choose two.)
- A. VMware vCenter is required
- B. defined as Rule Based
- C. VMware vSphere is optional
- D. may be available as a packaged offer such as the Cisco Business Edition 7000 Platform
- E. defined as Configuration Based
Answer: D,E
Explanation:
UC on UCS Spec Based is a simplified way of deploying a Unified Communications (UC) solution using the Cisco Business Edition 7000 (BE7000) platform. It is defined as Configuration Based, meaning that the configuration is predefined and the customer is not required to manually configure the system. Additionally, it may be available as a packaged offer, as is the case with the BE7000 platform. Reference: https://www.cisco.com/c/en/us/products/unified-communications/uc-on-ucs-spec-based/index.html
NEW QUESTION 24
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A. Box-to-box Cisco Unified Border Element must be used for redundancy.
- B. Cisco Unified Border Element must be configured as media pass flow-through mode.
- C. voice gateway must be dedicated for VXML browser sessions.
- D. Cisco Unified Border Element must be configured as media pass flow-around mode.
Answer: C
NEW QUESTION 25
What must be enabled on the CUIC server for CUIC reports to show up in Finesse?
- A. PROXY
- B. JSONP
- C. Hazelcast
- D. Cross Origin Resource Sharing (CORS)
Answer: D
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/release/g
NEW QUESTION 26
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Dialed Number with scheduled script
- B. Dialed Number mapped to a CallType
- C. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- D. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
Answer: C
Explanation:
In order to execute a particular script that is configured using script explorer for a specific time, it is necessary to map the dialed number to a call type, and in turn, map the call type to a scheduled script.
The dialed number is the number that a customer dials to reach the contact center. When the call is received, the call type is determined based on the dialed number. The call type is a category that describes the type of call, such as sales, support, or billing.
Once the call type is determined, the appropriate script can be executed. Script explorer allows you to configure different scripts for different call types and schedule them to be executed at specific times.
To ensure the correct script is executed at the right time, the dialed number must be mapped to the appropriate call type, and the call type must be mapped to the scheduled script.
Cisco ICM Script Explorer (https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-command-reference-guides-list.html) Cisco ICM Call Type (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/configuration/guide/ICM_BK_I3C936F3_00_configuration-guide-10-5-1/ICM_BK_I3C936F3_00_configuration-guide-10-5-1_chapter_01.html)
NEW QUESTION 27
What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?
- A. Single Pane of Glass (SPOG)
- B. Contact Centre Management Portal (CCMP)
- C. LDAP Plugin
- D. WebSetup
Answer: D
NEW QUESTION 28
Which tool manages IIS certificates on the CCE servers?
- A. OPENSSL
- B. Keytool
- C. System CLI
- D. SSLUtil
Answer: D
NEW QUESTION 29
Which tool manages IIS certificates on the CCE servers?
- A. OPENSSL
- B. Keytool
- C. System CLI
- D. SSLUtil
Answer: D
Explanation:
This tool is used to create, import, and export certificates for use with IIS. It can also be used to view the certificate request, as well as to modify the certificate's friendly name and store name. This can be useful for managing IIS certificates on the CCE servers. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/security/8_5_1/csec_b_secure-deployment-guide-85/csec_b_secure-deployment-guide-85_chapter_010.html
NEW QUESTION 30
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
- A. VMware vCenter is required
- B. defined as Rule Based
- C. VMware vSphere is optional
- D. VMware vSphere is required
- E. defined as Configuration Based
Answer: D,E
NEW QUESTION 31
Where can the readiness for the CCE deployment be verified?
- A. CCE Web Admin -> Infrastructure - Inventory
- B. CCE Web Admin -inventory
- C. CCE Web Admin -> Deployment Settings - Inventory
- D. CCE Web Admin -> Machines - inventory
Answer: C
NEW QUESTION 32
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