Study and Prepare with Genesys GE0-601 study material, That's Easy to pass With PracticeMaterial!
Last Updated: Oct 04, 2026
No. of Questions: 100 Questions & Answers with Testing Engine
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Interaction Center Certified Engineer Study Guide
Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.
Certification Advantages Upon completion of this course, you will be to:
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| Section | Weight | Objectives |
|---|---|---|
| ACD, Reporting and Maintenance | 15% | - Interaction Supervisor and Reporter Basics - ACD and Skills-Based Routing - Logs, Updates and Troubleshooting |
| Installation and Initial Configuration | 20% | - Deployment Requirements - Post-Installation Verification - Setup Assistant and Initial Configuration |
| Interaction Attendant and Call Flow Design | 25% | - Auto Attendant and Menu Configuration - Routing and Queue Configuration - Voice Prompts and Scheduling - Attendant Interface and Structure |
| System Administration and Security | 20% | - User, Role, Workgroup and Station Management - Dial Plan, SIP and Media Configuration - Security Settings and Access Control |
| PureConnect / Interaction Center Platform Overview | 20% | - Licensing Model and Management - Server Roles and Dependencies - System Architecture and Components |
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