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Last Updated: Oct 04, 2026

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Genesys GE0-601 Practice Q&A's

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For more info read reference:

ICCE Study Guide

Interaction Center Certified Engineer Study Guide

Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.

Certification Advantages Upon completion of this course, you will be to:

  • Deploy Genesys products in a VoIP environment
  • Configure the SIP components of an IC system
  • Install and configure Interaction Center components
  • Configure deployment scenarios
  • Monitor, capture, and troubleshoot SIP traffic

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Genesys GE0-601 Exam Syllabus Topics:

SectionWeightObjectives
ACD, Reporting and Maintenance15%- Interaction Supervisor and Reporter Basics
- ACD and Skills-Based Routing
- Logs, Updates and Troubleshooting
Installation and Initial Configuration20%- Deployment Requirements
- Post-Installation Verification
- Setup Assistant and Initial Configuration
Interaction Attendant and Call Flow Design25%- Auto Attendant and Menu Configuration
- Routing and Queue Configuration
- Voice Prompts and Scheduling
- Attendant Interface and Structure
System Administration and Security20%- User, Role, Workgroup and Station Management
- Dial Plan, SIP and Media Configuration
- Security Settings and Access Control
PureConnect / Interaction Center Platform Overview20%- Licensing Model and Management
- Server Roles and Dependencies
- System Architecture and Components
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