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Last Updated: Oct 04, 2026

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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

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Genesys GE0-601 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Best Practices- System monitoring and issue resolution
- Contact flow debugging
Reporting and Analytics- Interaction and queue analytics
- Performance dashboards
Administration and Configuration- Queues, divisions, and permissions
- User and role management
Genesys Cloud Architecture and Core Concepts- Core components and services
- Multi-tenant cloud fundamentals
- Platform architecture overview
Call Routing and Contact Flows- Architect flows configuration
- Inbound and outbound routing logic
- Skills-based and data-driven routing
Integrations and APIs- CRM and third-party integrations
- API fundamentals and authentication
Digital Channels and Omnichannel Handling- Workgroup and queue management
- Email, chat, and messaging channels

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