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Last Updated: Sep 12, 2026
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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Core architecture and data model - Document processing, eSignature, and reporting tools - Employee experience and emergency response capabilities - Grants management and program administration - Licensing, permitting, and inspection management |
| Topic 2: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Solution design and requirements mapping - Deployment methodology and change management - Data management, scalability, and quality assurance - Governance and compliance considerations |
| Topic 3: Public Sector Solution Product Configuration | 36% | - Security, sharing, and compliance configuration - Action plans, automation, and business rules implementation - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics for the Licensing, Permits, and Inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?
- A. There are no Visit records.
- B. There are no active Action Plan Templates.
- C. Person Accounts have not been enabled.
- D. There are no Violation records.
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Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?
- A. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
- B. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
- C. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
- D. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
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A government- supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs. Which component can be added to see the history of Decision Explanations for a claim?
- A. Log History
- B. Decision Explainer Log History
- C. Audit Log
- D. Record History
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Bobahaven has purchased the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions and wants to transform its constituents' experience by providing authenticated digital permit applications and self-service. Bobahaven's marketing team has provided branding guidelines and asset files, and the project sponsor has stressed that user experience is a high priority. The digital experience should be pixel-perfect. Which Experience Site template should the consultant select for building and deploying a pixel-perfect authenticated digital experience for Bobahaven's constituents?
- A. Select the BYO (Lightning Web Runtime) template and deploy custom- built Lightning Components.
- B. Select the BYO (Aura) template and deploy a mix of custom- built Lightning Components with standard components.
- C. Select the Help Center Experience Site template, and customise the theme.
- D. Select the Licenses and Permits Experience Site template, and customise the theme.
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A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?
- A. Customer Community Plus
- B. Customer Community
- C. Channel Account
- D. Partner Community
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