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Updated: Sep 28, 2026
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Nortel 920-344 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | Nortel BCM50 Rls.3.0 and BCM200/400 Rls.4.0 Sales Engineering |
| Exam Number: | 920-344 |
| Exam Format: | Scenario-based questions, Multiple choice |
| Related Certifications: | Nortel Business Communications Manager (BCM) Certification Program |
| Available Languages: | English |
| Sample Questions: | Nortel 920-344 Sample Questions |
| Exam Way: | Typically delivered through authorized training and certification centers; format may vary (online proctored or onsite testing depending on region and program status) |
| Pre Condition: | Recommended familiarity with telephony systems and Nortel BCM product family; sales or technical pre-sales experience is beneficial |
Nortel 920-344 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Engineering and Solution Design Scenarios | - Solution proposal design for SMB environments - Competitive positioning and value proposition - Customer requirement analysis and mapping |
| Topic 2: System Design and Sales Engineering Concepts | - Migration paths and upgrade strategies - Network integration and VoIP fundamentals - Solution sizing and deployment considerations |
| Topic 3: Telephony Features and Applications | - Call processing features (routing, forwarding, hunting) - Voice messaging and unified messaging integration - IP telephony capabilities and endpoints |
| Topic 4: BCM Product Architecture and Positioning | - BCM200/400 Rls.4.0 platform comparison and positioning - BCM50 Rls.3.0 overview and capabilities - Target markets and customer use cases |
| Topic 5: Installation and Configuration Overview | - User and extension management - Basic system setup and provisioning - Trunk configuration (PRI, SIP, analog) |
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