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Updated: Oct 02, 2026
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Nortel 922-062 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | Nortel Contact Center Rls. 7.0 SCE Scripting |
| Exam Number: | 922-062 |
| Exam Format: | Multiple Choice |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% - 75% |
| Real Exam Qty: | 60 - 100 |
| Related Certifications: | Nortel Contact Center Manager Rls. 7.0 Administration (922-060) Nortel Contact Center Rls. 7.0 Networking (922-061) |
| Exam Price: | Discontinued / Not Available |
| Certificate Validity Period: | 3 Years |
| Available Languages: | English |
| Exam Way: | Proctored onsite at authorized testing centers (when active) |
| Pre Condition: | Basic knowledge of Nortel Contact Center Rls. 7.0 architecture; recommended completion of 922-060 or equivalent experience |
Nortel 922-062 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deployment & Maintenance | 10% | - Script deployment and activation - Monitoring and performance tuning - Version control and updates |
| Topic 2: Media & IVR Handling | 20% | - IVR menu design and navigation - DTMF input processing - Voice prompts and audio resources |
| Topic 3: Integration & Advanced Features | 15% | - Error handling and exception logic - Database and external system integration - Script debugging and testing |
| Topic 4: SCE Scripting Fundamentals | 25% | - Introduction to SCE Script Editor - Variables, constants, and expressions - Basic script structure and syntax |
| Topic 5: Call Flow Control & Routing | 30% | - Call processing logic - Skill-based routing configuration - Time-of-day and conditional routing |
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