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| Section | Objectives |
|---|---|
| Topic 1: Client and Customer Management | - Relationship Groups and role modeling - Client lifecycle management processes |
| Topic 2: Financial Services Processes | - Wealth and insurance workflows - Sales and service process automation |
| Topic 3: Financial Services Cloud Fundamentals | - Core concepts and value proposition of Financial Services Cloud - Industry use cases in banking and insurance |
| Topic 4: Security, Reporting, and Integration | - Integration with Salesforce ecosystem tools - Data security and sharing models - Reporting and dashboards in Financial Services Cloud |
| Topic 5: Data Model and Architecture | - Accounts, Contacts, Households, and Relationships - Financial accounts and household structures |
1. What should a Financial Advisor use to model the relationship between a business contact and a client that is modeled as a person account?
A) Account-Account Relationship
B) Account-Contact Relationship and the Reciprocal Role
C) Contact-Contact Relationship and the Reciprocal Rote
D) Reciprocal Role
2. Cumulus Bank wants to use Interactions to capture conversations that investment bankers have with their clients. Due to thesensitive nature of the interactions, the bank needs to carefully limit access to the detailed notes for certain groups. Basic information about attendees and meeting dates is not sensitive.
Which three options should a consultant recommend?
A) Disable Role-Hierarchy-Based Sharing for Engagement Interactions.
B) Enable Compliant Data Sharing for Interaction Summaries.
C) Enable Compliant Data Sharing for Interactions.
D) Use Interaction Summary Participants to provide the right access to individuals or groups.
E) Disable Role-Hierarchy-Based Sharing for Interaction Summaries.
3. Rachel Addams belongs to two households:
1. The Addams household where Rachel lives with her spouse, Nigel Addams. Rachel is the client and, as such, is listed as the primary member of that household. This household is also Rachel's primary group.
2. The Symonds household. This household belongs to Rachel's parents, but Rachel manages their finances.
Rachel is considered the beneficiary of this household.
In addition, Rachel's household has a related account, the Addams Charitable Trust, and a related contact, Ivan M. Kohl, attorney at law.
What should be the relationships between the parties when the Financial Services Cloud consultant sets up Rachel's person account?
1.Primary Group Household - Addams Household
Primary Member - Rachel Addams
Spouse - Nigel Adams
Trustee - Addams Charitable Trust
Household - Symonds Household
Primary Member - Neil Symonds
Beneficiary - Rachel Addams
Related Accounts - Addams Charitable Trust
Related Contacts - Ivan M. Kohl
A financial services company needs to transform the individual data model to person accounts in Financial Services Cloud (FSC), and its consulting partner is helping decide the sequence of the user stories in the design phase.
What should the implementation team do as the top priority during planning?
A) Enable a person account in a sandbox.
B) Enable person accounts in FS
C) Configure Person Account record types.
D) Perform a data backup.
4. Lake Tahoe Bank has duplicate client records in their current CRM system because they come from a different systems of record. Any changes made in Salesforce should be updated in the source system. What can a Salesforce Administrator do to help bankers get a consolidated view of the individual in the Financial Services Cloud?
A) Create custom components to provide a single view of the client.
B) Create a custom Person Account hierarchy to link duplicate client records.
C) Implement deduplication rules in Salesforce and let the integration handle the updates to the source system.
D) Link individuals using related contacts to link duplicate client records
E) Leverage Financial Services Cloud Relationship Groups to link duplicate client records and create a consolidated view.
5. What is a key step in identifying different business processes and outlining encompassing system flows based on the existing environment when setting up Salesforce Financial Services Cloud (FSC)?
A) Importing the customer's existing data into Salesforce FSC without any modifications
B) Conducting a gap analysis between the customer's current processes and SalesforceFSC capabilities
C) Creating a new Salesforce instance from scratch for the customer
D) Implementing a generic, one-size-fits-all solution for all customers
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D,E | Question # 3 Answer: D | Question # 4 Answer: E | Question # 5 Answer: B |
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