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Last Updated: Jul 26, 2026
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| Section | Objectives |
|---|---|
| Customer Engagement and Relationship | - Consultative sales skills in HP supplies context - Managing customer relationships and opportunities |
| HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies - Identify and differentiate HP supplies offerings |
| Sales Positioning and Solutions | - Recommending appropriate supplies solutions to customers - Positioning HP supplies solutions against competitors |
1. What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?
A) 200 years
B) 50 years
C) 500 years
D) 20 years
2. A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)
A) Informed decisions
B) studies and briefs
C) warranty Information
D) user testimonials
E) low-cost replacements
3. Match the printing supplies term on the left with its definition on the right.
4. What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?
A) The toner uses a smaller ink particle for longer printhead life.
B) The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
C) The toner's print gauge capabilities send alerts when the toner is low.
D) The toner produces high-quality prints even in extreme temperature and humidity conditions.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,D | Question # 3 Answer: Only visible for members | Question # 4 Answer: B |
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