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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

SectionObjectives
Topic 1: Organizational Culture and Change- Organizational Culture
  • 1. Dominant Culture
  • 2. Organizational Climate
  • 3. Ethics and Values
- Managing Change
  • 1. Resistance to Change
  • 2. Change Processes
  • 3. Change Strategies
Topic 2: Leadership- Power and Influence
  • 1. Influence Tactics
  • 2. Organizational Politics
  • 3. Sources of Power
- Leadership Styles
  • 1. Servant Leadership
  • 2. Transformational Leadership
  • 3. Transactional Leadership
- Leadership Theories
  • 1. Contingency Theories
  • 2. Trait Theories
  • 3. Behavioral Theories
Topic 3: Individual Behavior in Organizations- Personality
  • 1. Core Self-Evaluation
  • 2. Personality Traits
  • 3. Values and Attitudes
- Perception
  • 1. Attribution Theory
  • 2. Perceptual Biases
  • 3. Perceptual Process
Topic 4: Motivation- Rewards and Performance
  • 1. Performance Evaluation
  • 2. Extrinsic Rewards
  • 3. Intrinsic Rewards
- Content Theories
  • 1. Maslow's Hierarchy of Needs
  • 2. Two-Factor Theory
  • 3. McClelland's Theory of Needs
- Process Theories
  • 1. Equity Theory
  • 2. Expectancy Theory
  • 3. Goal-Setting Theory
Topic 5: Group Behavior and Team Dynamics- Group Structure
  • 1. Informal Groups
  • 2. Formal Groups
  • 3. Group Roles
- Decision Making
  • 1. Nominal Group Technique
  • 2. Group Decision Techniques
  • 3. Brainstorming
- Team Effectiveness
  • 1. Social Loafing
  • 2. Virtual Teams
  • 3. Group Cohesiveness
Topic 6: Conflict and Communication- Organizational Communication
  • 1. Communication Channels
  • 2. Barriers to Communication
  • 3. Interpersonal Communication
- Conflict Management
  • 1. Authoritative Command
  • 2. Conflict Resolution Techniques
  • 3. Problem Solving

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Question #1

What is a characteristic employed by transformational leaders?
Select one.

  • A. Promotes intelligence, rationality, and careful problem solving
  • B. Watches for deviations from rules
  • C. Intervenes only if performance standards do not meet expectations
  • D. Contracts exchange of rewards for effort
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

Employees A and B work together on the same project team. When the team faces a complex and difficult problem, the team leader usually asks Employee A to generate alternative solutions for the team to consider.
Experience has shown that Employee A actively searches for additional information and is more likely to take initiative and to feel that the team can effectively influence the outcomes of its actions. Employee B tends to do well on jobs that are well structured and routine and tends to feel that the outcomes of the team's actions are determined by luck or chance.
Which statement is correct?
Select one.

  • A. Employee A exhibits a determinate locus of control, and Employee B exhibits an indeterminate locus of control.
  • B. Employee A exhibits an internal locus of control, and Employee B exhibits an external locus of control.
  • C. Employee A exhibits an external locus of control, and Employee B exhibits an internal locus of control.
  • D. Employee A exhibits an indeterminate locus of control, and Employee B exhibits a determinate locus of control.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

What is one of the six primary characteristics that define an organization's culture?

  • A. Adaptability
  • B. Political orientation
  • C. Market orientation
  • D. Aggressiveness
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

An individual set a goal of selling an average of 10 items per call and making a total of 25 sales calls during the week. The individual kept a careful tally of calls and sales. At the end of the week the individual had made
25 calls and sold an average of 10.3 items per call.
Which two factors contributed to the individual's success, considering the goal-setting theory of motivation?
Select one.

  • A. Specificity and effort-performance expectation
  • B. Challenge and other-generated feedback
  • C. Challenge and effort-performance expectation
  • D. Specificity and self-generated feedback
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #5

What is one of the forces that plays a particularly important role in sustaining an organization's culture?
Choose 1 answer

  • A. Educational level achieved by key employees
  • B. Socialization process
  • C. Individualized interaction
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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